Vacancies

Odyssey Gaming Services is seeking enthusiastic Customer Experience Representatives to join our Customer Operations team on a casual basis, with potential for permanent opportunities. If you’re passionate about great customer service and confident in fast‑paced, problem-solving environments, we’d love to hear from you.

Key Responsibilities

• Provide professional support to venues via inbound/outbound calls, email, and case management
• Troubleshoot technical issues and assist with machine reporting variances
• Assist with queries and issues regarding venue membership, promotions, and incident management processes
• Build strong rapport with venue staff and deliver consistent, high quality customer service
• Contribute to a positive, collaborative and customer centric team culture

About the Role

You’ll work closely with venues across Queensland as their first point of contact for technical help and operational support.
 Our team operates 8:00am–4:00am, seven days a week, and this role includes a rotating roster with evenings, weekends, and public holidays.

We provide four weeks of dedicated training, ongoing coaching, and opportunities to assist with venue training and onboarding as you grow.

About You

• Gaming industry or venue experience is helpful (but not required)
• Tech‑savvy and confident with problem-solving
• Calm under pressure and accountable
• Enjoys teamwork and continuous learning
• Familiarity with Odyssey products is a bonus

Why Join Odyssey?

• Competitive pay + night/weekend penalties
• Flexible hybrid working
• Monthly rosters in advance
• Strong training and development pathway
• Career progression opportunities
• Supportive, people‑first culture
• Free on‑street parking, close to Northshore Hamilton Ferry Terminal

How to Apply

Applications close Monday, 2 February 2026, but we may appoint earlier.
 Contact HR@odysseygaming.com for more information.