Vacancies

Customer Success Trainer

Odyssey Gaming – Hamilton, QLD

Odyssey Gaming (a Federal Group company) is a leading technology provider within the hospitality electronic gaming sector. We are a people focused organisation that values long term relationships, thoughtful innovation, and delivering exceptional service to our venue partners. We are searching for a dedicated Customer Success Trainer who will play a key role in strengthening venue capability and supporting the successful adoption of Odyssey products.

This role is ideal for someone with deep gaming industry experience, strong knowledge of Odyssey systems, and a passion for helping customers and colleagues gain confidence through high quality training.

Key Accountabilities

In this role, you will:

• Develop strong relationships with internal and external stakeholders, ensuring training needs are clearly understood and anticipated.
• Design and deliver training strategies, schedules, and programs that align with business priorities and support customer outcomes.
• Create fit‑for‑purpose training materials (including digital media) and deliver high‑quality training that meets or exceeds agreed objectives.
• Prepare for system installations, complete detailed system setup, and conduct testing activities.
• Support project management and issue resolution to ensure smooth product rollouts across customer venues.
• Contribute to product testing and assist with the development of product documentation.
• Drive continuous improvement across training programs and resources.
• Professionally represent Odyssey Gaming Services at industry forums and events, including product demonstrations.

About You

To thrive in this role, you will bring:

• Gaming industry experience, preferably with exposure to gaming operations, loyalty programs, and promotional systems.
• Strong working knowledge of Odyssey’s suite of products and the broader ecosystem of venue management systems.
• Excellent written and verbal communication skills, with confidence presenting to groups.
• A proactive, solutions‑focused mindset and the ability to adapt training to varied audiences.
• Attention to detail, professionalism, and a calm, steady approach when navigating challenges.
• Willingness to travel intrastate (with occasional interstate opportunities).
• A valid driver’s licence.
• Strong proficiency with Microsoft Office

Benefits & Perks

• Attractive remuneration package
• A flexible, supportive, and people‑focused culture
• Hybrid work environment (office + work from home)
• Flexible working hours to support work–life balance
• Training on the latest Odyssey products and technology
• Free confidential counselling via our EAP
• Staff and family hotel rates at Federal Group properties
• Modern Hamilton office with easy parking and close to Eat Street, ferry, and bus transport

What Happens Next?

We take every application seriously. If your experience aligns with the role, one of our team members will be in touch to discuss next steps.

If you’re passionate about empowering customers, confident in your gaming and Odyssey system knowledge, and motivated to deliver high‑quality training experiences, we’d love to hear from you.

For more information, please contact our People & Culture team at HR@Odysseygaming.com

Applications close midnight Sunday 15 March 2026, but will be reviewed as received and a selection could be made prior to this date.