About Odyssey Gaming Services
Odyssey is a trusted technology partner to gaming venues across Australia, delivering innovative solutions that help customers improve performance, efficiency and growth.
Proudly part of Federal Group, Odyssey combines industry expertise with a strong focus on customer service, innovation and long-term partnerships.
We are seeking a Customer Experience Representative to join our Customer Experience team. As the first point of contact for customers, you'll play a key role in delivering exceptional service and support across a multichannel contact centre environment. This is an opportunity to make a genuine difference by helping customers solve problems, navigate solutions and enjoy a seamless experience with Odyssey.
What can you expect from a day in this role?
No two days are the same. You'll be supporting customers across a range of communication channels, responding to enquiries, resolving issues and providing guidance on Odyssey's products and services. You'll work closely with colleagues across the business to find solutions, simplify complex information and ensure customers receive timely, accurate and personalised support.
This role is all about creating positive customer experiences, building trust and delivering great outcomes. You'll be empowered to use your judgement, take ownership of customer enquiries and contribute to continuous improvements within the team.
What will you bring to the role?
You'll be a customer-focused professional who enjoys helping people and takes pride in delivering outstanding service. You'll have strong communication skills, a proactive approach to problem solving and the ability to remain calm and adaptable in a fast-paced environment.
Previous customer service experience is essential, while experience within a contact centre, helpdesk or technical support environment will be highly regarded. You'll be a collaborative team player who is eager to learn, open to feedback and committed to creating positive experiences for every customer interaction.
Why join Odyssey?
At Odyssey, you'll be part of a supportive and collaborative team that values growth, development and customer excellence. You'll have the opportunity to build your skills, work with industry-leading technology solutions and contribute to a culture that puts customers at the heart of everything we do.
Interested? Take the next step and apply now
If you would like to learn more about this opportunity, please reach out to the hiring leader for a confidential discussion.
Alternatively, click Apply and follow the steps to submit your application.
Applications will be reviewed as received and an appointment may be made before the closing date, so don't delay in applying.
If this role isn't quite right for you but you're interested in opportunities across Federal Hospitality or the broader Federal Group, visit www.federalhospitalitycareers.com.au to view our current vacancies.
